Our mystery shop sales analysis supports you to see what your clients are experiencing.
Our team specialise in consultative selling, so we don’t offer a tick-box exercise. Everything is graded and overall feedback is given.
Analyse all inbound enquiries to ensure they have the best chance of converting
Analyse product strength and weakness knowledge
Ability to be consultative within all conversations, rather than taking a transactional approach
Ability to qualify enquiries effectively in order to offer them the correct service
Analysis of the proposal and follow up procedures
“The Selling Savvy mystery shopping is like no other mystery shopping we have considered before. It uncovered some fundamental issues with our team processes, and most importantly showed us exactly what our clients see day to day.
The personal, consultative nature of the conversations allowed for a realistic overview, rather than just a tick-box exercise, and with the help of Selling Savvy, we are now taking steps to improve our sales and client approach throughout our business.”
Jaimie Daniels, Managing Director, Co-Ordination Event Hire Ltd