Mystery Shop & Sales Analysis
Would you like an insight on your clients’ booking experience? Do you want actual data to tell you how your sales team are performing?
We are true geeks at Selling Savvy, believing that the way to make effective changes within a business is to analyse actual data derived from our mystery shopping enquiries.
We have in depth criteria that is based around relationship-building and consultative selling skills. We work alongside you to finetune this criteria in line with your brand and client-mix.
Having completed this tailor-made criteria, we will enquire with your business on a regular basis to analyse your client’s journey, your current sales processes and your sales teams’ skills. These reports will be accessible to you through an online portal and give you actual data of how your team are performing.
The types of skills we assess:
We are true geeks at Selling Savvy, believing that the way to make effective changes within a business is to analyse actual data derived from our mystery shopping enquiries.
With our mystery shopping package, you get:
- Opportunity to analyse a mixture of phone call, email and website enquiries on a weekly/monthly basis
- Sales Analysis Report per enquiry per market segment
- Selling Savvy documented feedback and recommendations per enquiry and/or stay
- Criteria bespoke to you and your business mix
- Vast amount of analytics to choose from, such as:
- Graph to show month-on-month progress
- Client journey throughout all market segments
- Individual team members performance analysis
- Sales skills per team and individual team member
- Individual client log-in portal with a tailorable interface
- 24/7 access to all your analytics and business intelligence
- Opportunity for bespoke training and mentoring off the back of mystery shopping results to improve customer service levels and sales revenue
“The Selling Savvy mystery shopping is like no other mystery shopping we have considered before. It uncovered some fundamental issues with our team processes, and most importantly showed us exactly what our clients see day to day.
The personal, consultative nature of the conversations allowed for a realistic overview, rather than just a tick-box exercise, and with the help of Selling Savvy, we are now taking steps to improve our sales and client approach throughout our business.”
Jaimie Daniels, Managing Director, Co-Ordination Event Hire Ltd