About our mystery shopping services

Our mystery shopping criteria has been written specifically to unveil the intricate nuances of a sales teams’ performance, uncovering both their strengths and vulnerabilities. We specialise in consultative selling, and our criteria has been created to ensure salespeople are building long-term relationships with their clients, rather than offering a transactional approach.

With the precision and experience of an external keen eye, our reports provide invaluable insights into what is exactly going on within your team. We uncover hidden gems or address areas for improvement. Our mystery shopping service is the key to unlocking the full potential of your sales team.

"I must say I have learnt so much! I have also gathered a lot of useful tips that I will be putting in to use at work."

Celia Blanco

Event Venues Coordinator, Oxford University Event Venues

"The course was excellent I enjoyed it very much......It was fairly broad and covered a wide range of areas, and the best bit was it kept me engaged throughout. I have a folder set up for reference and I will fall back to it!"

Marco Ariano

Junior Conference and Events Manager, Robinson College, Cambridge

"I had great feedback from the team in how engaging you made it!"

Katrina Macleod

Head of Sales, Camm and Hooper

"Your training is the best investment I've ever made. The team are truly inspiring and motivating. In monetary value these skills contributed to me winning a contract over £100K during a course and for that I am incredibly grateful!"

Lorna Hughes

Business Development Manager, Cue Media

"I have heard nothing but positive feedback, so thank you"

Sarah Drabwell

General Manager, The Jockey Club

"I thought that your training session was very engaging and interactive. The learning activities and working in groups was fun. The content shared was useful and thought provoking."

Toni Simpson

Good Hotel London

"The sales training was amazing! We’re so excited to have you back."

The Hoxton

"Really exceptional - helpful, very easy to understand, has transformed my understanding of how to do 'Sales', the initiatives we have put in place. The process is enjoyable. I highly recommend, I just wish I had known Kate years ago."

Sasha Dykes

Managing Director, Six Star World

"The team got so much out of it! Honestly, it was really good; the team is really focused now."

Kathryn Williams

Head of Sales, Corrigan Collection

"Morag is an outstanding coach who played a pivotal role in bringing clarity to my business goals. Our sessions resulted in a significant boost to my confidence and business success."

Steve Lucas

Director, Soundbite

"Thank you for the training, we use it every single day!"

Natalie Cobb-Mahmood

Director of Sales and Marketing, Beaverbrook

Tailoring the criteria: The catalyst for results

Tailoring mystery shopping criteria is the catalyst for transformative results and impactful strategies. By customising evaluation parameters to align with specific business goals, we ensure a focused assessment of desired behaviours and outcomes. This precision enables informed decision-making, shaping strategies that directly address identified strengths and weaknesses. The tailored approach provides a clear roadmap for refining processes, enhancing customer experiences, and ultimately driving success through strategic adaptations in the hospitality industry.

Our Mystery
Shopping package includes:

  • Opportunity to analyse a mixture of phone call, email and website enquiries on a weekly/monthly basis
  • Sales skills analysis per enquiry, YTD and difference between months
  • Selling Savvy analysis of results and recommendations on a regular basis
  • Tailorable criteria bespoke to you and your business mix
  • Vast amount of analytics
  • Individual client log-in portal with a tailorable interface
  • 24/7 access to all your analytics and business intelligence
  • Opportunity for bespoke training and mentoring off the back of mystery shopping results to improve customer service levels and sales revenue